We deliver your Sanfte Schönheit products reliably and quickly within Austria and Germany.

• Processing time: usually 1-2 business days after receipt of payment. The subsequent delivery time depends on the chosen shipping method (see Shipping).

• Delivery service: Shipping is carried out by one of our reliable logistics partners directly to your home or to the desired delivery address.

• Tracking: After dispatch, you will receive a confirmation with a tracking link so that you can track your delivery at any time.

We attach great importance to careful packaging so that your products arrive safely and undamaged.

As soon as your order leaves our premises, you will receive a shipping confirmation by email with a personal tracking link. You can use this link to check the current status of your shipment at any time.
If you have not received a shipping confirmation after 2-3 business days, please check your spam folder or contact us briefly using our contact form – we will be happy to help you.

Since we process orders as quickly as possible, changes or cancellations are only possible as long as the order has not yet been shipped. Please contact us immediately via our contact form and provide your order number. If the goods are already on their way, please use our 14-day return policy.

You can pay conveniently and securely with American Express, Mastercard, Visa, Maestro, UnionPay, PayPal, Klarna, EPS, Apple Pay, and Google Pay. All prices are in Euro and include VAT. You can find an overview during checkout of your products.

Your satisfaction is important to us. You have the right to return ordered products within 14 days without stating a reason. Please note, however, that for hygienic reasons, we can only accept unopened and unused products in their original packaging.

To return an item, please proceed as follows:

1. Contact our customer service by email via our contact form to register the return.
2. Send the products, carefully packaged, to the specified return address.
3. Upon receipt and inspection of the goods, we will refund the purchase amount via the same payment method.
   The costs for the return shipment are to be borne by the customer, unless the delivery was faulty or damaged.

We are sorry – that should not happen. Please contact us within 7 days of receipt via our contact form and, if possible, include a photo of the damaged item or packaging. We will arrange for a replacement or a refund immediately – in this case, we will, of course, cover the costs.

Our products are formulated so that there is a suitable product for every skin type – including sensitive, dry, oily and combination skin. Each product description contains more detailed information on the benefits for different skin types.

Yes, many of our products are designed to be gentle and effective for all skin types – including sensitive skin. If you have any concerns, we recommend performing a patch test before full application.

Absolutely. In addition to our women's range, we also carry our own men's range, specifically tailored to the needs of men's skin. Many of our skincare products are also effective regardless of gender and are suitable for the whole family.

As a rule of thumb: from the lightest to the richest texture.
A tried and tested routine looks like this:

• Cleansing
• Facial toner or toner
• Serum (e.g., with moisture or targeted active ingredients)
• Eye care
• Moisturizer
• In the morning, finally: sun protection

Specific application instructions can be found in the product description.

We attach great importance to natural, skin-friendly ingredients in our formulations and deliberately avoid unnecessary additives. Please refer to the respective product description to see whether a product is vegan. We will be happy to provide you with the full list of ingredients (INCI) upon request.

No, our products are free from parabens, sulfates, and other harsh chemicals. All our formulations prioritize natural and safe ingredients.

All ingredients – including any fragrances and declarable allergens – are fully listed in the ingredient list (INCI) of each product. If you have allergies to specific substances, please take a look at the product description before purchasing or feel free to ask us via our contact form.

Sanfte Schönheit is an Austrian brand with production facilities in Germany and Austria. During development and manufacturing, we pay attention to high quality standards and carefully selected ingredients.

After opening, our products are best used within 6 months.

We recommend storing our products in a cool, dry place away from direct sunlight to maintain their effectiveness. Some products – such as serums – are best kept in the refrigerator for added freshness.

Results may vary depending on the individual and product. However, many of our customers report that they noticed an improvement in their skin's appearance within 2 to 4 weeks of regular use.

We recommend consulting with your doctor before using new skincare products during pregnancy and breastfeeding. We will gladly provide you with the full list of ingredients (INCI) for the desired product upon request, so you can discuss it together.

No, you can conveniently order as a guest. A customer account is optional - however, it offers you the advantage that your address is stored, you can view your orders, and complete future purchases faster.

To subscribe, simply enter your details in the newsletter field on our website. This way you'll receive care tips, news, and exclusive offers. You can unsubscribe at any time with a single click using the unsubscribe link at the bottom of every newsletter email.

Yes, we offer gift vouchers – the perfect idea if you want to give the gift of high-quality care but let the recipient choose for themselves. After purchase, you will receive the voucher conveniently by email for forwarding or printing.

Protecting your data is very important to us. We treat your personal information confidentially and in accordance with GDPR regulations. You can find all the details in our Privacy Policy.