Terms of service
1. General Provisions
Effective Date of the Terms and Conditions: June 4, 2026
1.1.
These Terms and Conditions (“T&C”) apply to orders, sales, and deliveries of products (“Products”) offered and sold in this online store (“Online Store”) via the website https://www.sanfteschoenheit.at/.
1.2.
The contract language is German
2. Scope of Application
2.1.
These Terms and Conditions apply if the buyer is a consumer within the meaning of § 1 KSchG (Consumer Protection Act) (“Customer”).
3. Changes to the Terms and Conditions
3.1.
The Provider reserves the right to amend these Terms and Conditions. The Terms and Conditions in effect at the time of purchase apply to the sale of products.
4. Customer Account
4.1.
To order products, the Customer may create a customer account in the Webshop. Creating a customer account requires the Customer to provide certain information.
An order can also be placed without a customer account.
5. Order, Order Confirmation, Shipping Confirmation
5.1.
The ordering process consists of the following steps:
- Selecting the desired products
- Adding the products to the shopping cart
- Entering personal information
- Selecting the payment method and delivery method
- Reviewing the order again and correcting it if necessary
- Submitting a binding order by clicking “Place Order”
5.2.
The products and prices displayed in the online store constitute an invitation to the customer to submit a binding offer to the provider to purchase the products (“Order”). By clicking the button labeled “Place Order with Obligation to Pay” or any other equivalent wording, the customer submits a binding order to the provider. Images and drawings of the goods are only approximate, unless they are expressly stated as exact specifications for the product. The provider reserves the right to make minor deviations that are reasonable for the customer and objectively justified, provided that these do not impair the essential characteristics of the goods.
5.3.
The provider will immediately send the customer a confirmation to the email address provided by the customer, stating that the order has been received by the provider (“Order Confirmation”). This Order Confirmation does not constitute acceptance of the customer’s order, but merely confirms that the order has been received by the provider.
5.4.
Acceptance occurs at different times and in different forms depending on the selected payment method:
- by sending an order confirmation via email, in which case the time the order confirmation is received by the customer is decisive.
- by shipping the ordered goods to the customer, in which case a shipping confirmation sent to the customer is to be understood as an order confirmation. If no separate shipping confirmation is sent to the customer, the customer’s receipt of the goods is decisive.
- by sending a payment request.
5.5.
The customer must ensure that all information provided by them in connection with an order—in particular the data necessary for shipping—is accurate, correct, and up-to-date. The customer must notify the provider of any changes to this information without delay.
5.6.
After the contract is concluded, the provider will send the customer an electronic invoice. The customer agrees to receive an electronic invoice.
6. Payment Terms
6.1.
All prices listed are in euros and include sales tax, but exclude shipping costs, unless otherwise specified. Shipping costs will be displayed to the customer before the order is placed.
6.2.
Payment in the online store can be made using the following payment methods: PayPal, invoice, Klarna, prepayment, Sofortüberweisung, Apple Pay, Google Pay, credit card.
6.3.
Shipping costs depend on the order and are displayed by the provider before the order is placed and in the order confirmation.
7. Delivery
7.1.
The customer may choose from the shipping methods listed by the provider in the online store.
7.2.
The delivery dates specified by the provider are based on the information provided by the contracted shipping service provider. Unless a different delivery date is specified for the respective products, the time required for delivery to the customer is a maximum of 30 days from the conclusion of the contract.
7.3.
If failure to meet the delivery date is due to force majeure, labor disputes, or other events beyond the Provider’s control, the delivery date shall in any case be extended appropriately for the duration of the hindrance. The Provider will notify the Customer of the start and end of such circumstances as soon as possible, without the Customer being able to derive any claims from the Provider’s failure to provide such notification.
7.4.
If the Customer chooses to pick up the goods in person, the Provider will inform the Customer via email that the ordered goods are ready for pickup. Upon receipt of this email, the customer may pick up the goods at the provider’s place of business after coordinating with the provider. No shipping costs apply for self-pickup.
8. Retention of Title
8.1.
The provider retains title to the products until the customer has paid the purchase price and ancillary costs (in particular, shipping costs) in full.
9. Default by the Provider
9.1.
If the Provider defaults on its obligation, the customer must first request that the Provider fulfill the obligation within a reasonable grace period of two weeks. If the Provider fails to fulfill the obligation within this period, the customer may rescind the contract or continue to demand performance.
10. Warranty
10.1.
Silvia Schuh GmbH provides a warranty in accordance with statutory provisions. For complaints, please contact service@sanfteschoenheit.at.
10.2.
The Provider may require the Customer, if it is practicable for the Customer to do so, to send the defective products to the Provider, in which case the Provider shall bear the risk of shipment as well as the costs of return shipping. The customer is asked to file a complaint with the delivery service regarding goods delivered with obvious transport damage and to inform the provider thereof. Failure by the customer to do so shall have no effect on their warranty claims.
11. Liability and Damages
11.1.
To the extent permitted by law, the provider’s liability for damages caused by slight negligence is excluded. This does not apply to personal injury or to damages resulting from a breach of material contractual obligations. The foregoing limitations of liability do not apply to damages caused intentionally or by gross negligence, to claims under the Product Liability Act, or to other cases of mandatory statutory liability. Liability for lost profits, indirect damages, or consequential damages is excluded with respect to consumers only to the extent permitted by law.
12. General Provisions
12.1.
Unless Austrian law applies in any case due to the fact that this online store is geared toward Austria, it is agreed that Austrian law shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
12.2.
For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.
12.3.
The customer may set off claims against the provider’s claims only if the claims are legally related to the provider’s claims, have been acknowledged, or have been established by a court.
12.4.
The customer is obligated to notify the provider of any changes to their address. If the customer fails to notify the provider of a change of address, any notice sent by the provider to the last known address shall nevertheless be deemed to have been received by the customer.